AFTER SALES SERVICE INFORMATION
We provide a 2 year warranty and a nationwide network of
Service Engineers
We also provide qualified FIELD SERVICE ENGINEERS who
are available to attend a breakdown or manufacturing fault
occurring whilst the appliance is under guarantee.
Below is a step by step guide to reporting a fault with your
appliance.
What to do in the event of an appliance fault or
breakdown:
Step 1: Always contact your installer or commissioning engineer in
the first instance. He must thoroughly check all his work
PRIOR to requesting a service visit from Redfyre.
Step 2: If your appliance has developed a fault during the
guarantee period, your installer should contact the Redfyre
Service Centre for assistance.
What happens if my installer/engineer is unavailable?
Step 3:Contact Redfyre direct. We will provide you with the name
and telephone number of our Service Agent. However, a
charge may apply if the fault is not covered by the
appliance guarantee (payment will be requested on site by
our independent Service Agent).
A charge will be made where:
• OurFieldServiceEngineerfindsnofaultwiththe
appliance.
• Thecauseofabreakdownisduetootherpartsofthe
plumbing/heating system or is caused by equipment not
supplied by Redfyre.
• Wheretheappliancefallsoutsidethe2yearguarantee
period (See terms and conditions enclosed).
• Theappliancehasnotbeencorrectlyinstalled,
commissioned or serviced as recommended. (See
Commissioning, Installation and Servicing instructions).
• Thebreakdownoccursimmediatelyfollowinganannual
service visit. In this instance, your appointed Service Agent
must check all his work PRIOR to requesting Redfyre to
attend.
PLEASE NOTE:
Unauthorised invoices for attendance and repair work
carried out on this appliance by any third party will not be
accepted by Redfyre.
Every enamelled part on your cooker is unique and has its
own individual characteristics. Coloured parts may differ
slightly in shading. This will not impair performance in any
way and is quite normal.
IMPORTANT CUSTOMER NOTICE
Cosmetic damage, stains and scratches produced by
cooking and cleaning are NOT covered by the statutory
guarantee.
USER INSTRUCTIONS
7
14. HOT SURFACES
14.1 Protect children and the infirm from the hot surfaces of this
cooker by providing a suitable guard. All parts of the cooker
should be regarded as a working surface with the exception
of the hob and door handles.
14.2 Parts of the cooker become very hot (e.g. hot plates and
ovens) when in use and remain hot for a long period after
use. Take great care when using the cooker and use oven
gloves whenever appropriate.
15. CLEARANCES TO HOT SURFACES
15.1 Clearance to the side of the appliance must be at least
10mm
15.2 The shelf height above hot plate must be at least 800mm.
15.3 Ensure a clearance of 25mm is kept around the flue pipe.
(21 strony)
(68 strony)
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